Welcome to GAIALUX. We strive to provide an exceptional shopping experience and unparalleled customer service. Please take a moment to review our store policies to understand how we operate and how we can best serve you.
– Processing Time: All orders are processed within [X] business days. Orders are not shipped or delivered on weekends or holidays.
– Shipping Methods: We offer secure, insured shipping options worldwide. Shipping fees are calculated at checkout based on your location and the value of your purchase.
– Delivery Times: Delivery times vary depending on your location. Typically, deliveries within Europe take [X] days, while international deliveries may take up to [X] days.
– Customs and Duties: Please note that customers are responsible for any customs duties or taxes that may apply to their order.
– Eligibility: Due to the exclusive nature of our products, we do not accept returns or exchanges except in the case of damaged or defective items.
– Inspection: All products are carefully inspected before shipment. If you receive a damaged or defective item, please contact us within [X] days of receipt to initiate a return or exchange.
– Process: To request a return or exchange, please email us at contact@gaialux.com with your order details and a description of the issue. We will provide instructions for returning the item.
– We accept the following payment methods: [Credit/Debit Cards, Bank Transfers, PayPal, etc.].
– Payments are securely processed using [payment gateway name], ensuring your financial information is protected.
– All prices are listed in [Currency], and payments will be processed in [Currency]. If your payment method uses a different currency, conversion rates may apply.
– GAIALUX guarantees the authenticity of every Hermès bag we sell. Our experts meticulously authenticate each item to ensure that it meets our high standards of quality.
– We provide detailed product descriptions and images to help you make informed purchasing decisions.
– Orders may be canceled within [X] hours of placement by contacting our customer service team.
– Once an order has been processed and shipped, it cannot be canceled. However, if you have any issues with your order, please reach out to us, and we will do our best to assist you.
We are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and safeguard your data.
If you have any questions or concerns about our store policies, please do not hesitate to contact us at contact@gaialux.com. Our customer service team is here to assist you.
At GAIALUX, we specialize in sourcing rare and limited Hermès bags, offering an exclusive selection of the most coveted designs. With offices in Geneva, our dedicated team ensures that luxury and exclusivity are at your fingertips.